Refund policy

Refund Policy

Our policy is valid for a period of 30 calendar days from the date of purchase. We do not offer refunds — only exchanges for defective or damaged products. If 30 days have passed since your purchase, we unfortunately can't offer an exchange.

Exchange requirements

To qualify for an exchange, the product must be:

• Defective or damaged upon arrival
• In its original, sealed, unopened packaging

For safety reasons, we cannot accept exchanges on any product with a broken seal or opened packaging, regardless of the reason for return. This policy protects both you and future customers, since we can't verify the safety or integrity of a supplement once its seal has been broken.

To start an exchange, contact us at info@ferrisfitness.net. Returns must be sent to: 3064 Old Norcross Road, Suite 100, Duluth, GA 30096, United States. If your exchange is approved, we'll send you a return shipping label and instructions on where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can make it right.

Exceptions / non-returnable items

We cannot accept exchanges on sale items, gift cards, or any product with a broken seal or opened packaging.

European Union 14-day cooling off period

If merchandise is shipped into the European Union, you have the right to cancel your order within 14 days of receipt, for any reason, without justification, provided the item is unopened, in its original sealed packaging, with proof of purchase.

Processing your exchange

We'll notify you once we've received and inspected your return, and let you know if the exchange was approved. Approved exchanges are typically processed and shipped within 10 business days. If more than 15 business days have passed since approval and you haven't received your replacement, please contact us at info@ferrisfitness.net.